Health care delivery is fragmented and chaotic, principally because of an explosion of knowledge and technological advances. Taming this chaos requires a new breed of leaders at every level.
Health care’s new leaders must organize doctors into teams; measure their performance not by how much they do but by how their patients fare; deftly apply financial and behavioral incentives; improve processes; and dismantle dysfunctional cultures.
By organizing care delivery around patients’ needs—an idea more radical than it sounds—the leaders of cutting-edge health care organizations are raising the quality, efficiency, and value of the services they provide.
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